BOOKING
- Bookings and subsequent contracts shall be deemed to have been concluded in Arusha, Tanzania and shall be interpreted according to the laws of the United Republic of Tanzania.
- Place of jurisdiction is Arusha, Tanzania.
- The Company reserves the right to decline any booking without outlining the reasons for it.
DEPOSIT & PAYMENT
- A 30% deposit is required to secure a booking. This deposit will be considered part of the payment for the trip and shall be deducted from the total amount charged to the Client.
- If the full amount is not paid at least four (4) weeks prior to departure, the Company reserves the right to consider the booking as cancelled and the deposit shall be forfeited.
- Clients booking within four (4) weeks of tour departure are required to pay the full amount immediately to secure the reservation.
- All bank charges are to be paid for by the client. This includes transaction fees charged by our bank.
- The amount shown on the invoice is the amount that must be transferred to the Company’s account. Should bank charges be added by the bank, they will be invoiced to the Client subsequently.
BOOKING AMENDMENTS
- For amendments made by the Client to an existing booking (e.g. departure date, accommodation, number of participants, etc.) a handling fee of $50 USD per booking will apply. The handling fee will be charged in addition to the service provider fees.
CANCELLATIONS
- Cancellations must be sent in writing (e-mail is acceptable) to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office. In the case of a booking cancellation more than four (4) weeks before the departure date, the deposit will be fully reimbursed by the Company.
- If a booking is cancelled four (4) weeks or less before the departure date, the following cancellation fees will apply:
- 4 weeks prior to departure: 30% Cancellation Fee
- 4 to 2 weeks prior to departure: 50% Cancellation Fee
- 2-1 weeks prior to departure: 75% Cancellation Fee
- Less than 1 week prior to departure: 90% Cancellation Fee
- The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where cancellation is unavoidable. However, in that case the Company agrees to refund all monies already paid by the Client. This shall be the Company’s sole responsibility to the Client and no claim for any damages, howsoever arising, shall accrue against the Company.
PASSPORTS, VISAS AND OTHER TRAVEL FORMALITIES
- It is the Client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other documentation required are all in order according to the laws of the United Republic of Tanzania.
- The Company cannot be held liable for any consequences, damages or claims if the Client does not attend correctly to the Client’s documentation and related matters prior to commencement of the tour.
BAGGAGE
- At any time, all baggage and personal effects are the Client’s full responsibility. The Company does not accept any liability for any loss or damage of any personal effects, howsoever arising.
- Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – avoid hard shell suitcases) and a daypack. The Company reserves the right to refuse excess baggage as storage space is limited inside the safari vehicles. Please note that on our trekking tours, other baggage regulations may apply (you will be informed of these restrictions upon booking your trek).
RISKS
- The Client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held liable in any way for any injury, loss of life or damage to property, howsoever caused. The Client hereby indemnifies the Company and will hold the Company, its agent, assigns and servants harmless from any such claim.
- The Client accepts full responsibility for all risks involved.
AUTHORITY WHILE ON TOUR
- The decisions of the Company’s guides and/or drivers on all tours offered by the Company, shall at all times be final and binding.
- The Client must comply with the laws, customs and foreign exchange regulations of the United Republic of Tanzania at all times.
MARKETING
- The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The Client hereby gives consent to use such photographs and authorises the Company to retain copyright for these photographs and such material.
FORCE MAJEURE
- Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences which may arise as a result of these unforeseen circumstances.
PRICE CHANGES
- All our prices are based on the current national park fees and taxes. Should the authorities decide to increase fees and taxes without warning, we would subsequently have to add the increase to the total cost of your tour, even if your reservation was made before the increase came into effect.
